Odoland accepts returns of all products purchased within 30 days of the original purchase date. A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. Please contact our Customer Service team at cs@iodoland.com. We will email you back with further instructions.
We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a refund.
Refunds are normally processed by your Card issuing bank within 2 – 5 working days of us raising the refund but some banks require 30 days to process.
Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, Odoland follows different principles in accordance with world-wide practices for customer privacy and data protection. It is important for you to understand how this happens, so please read this Privacy Policy carefully.
We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order e-mail newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
By using our services, you agree that we may collect, use and share your information in accordance with this Privacy Policy, as revised from time to time.
If you choose not to register or provide personal information, you can still use most of our site. But you will not be able to access areas that require registration.
Odoland strictly protects the security of your personal information and honors your choices for its intended use. Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
If for some reason you believe Odoland has not adhered to these principles, please notify us by e-mail at cs@iodoland.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.
When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about our product, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer.
Odoland will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
Free shipping to any location in the USA (including AK, HI, AA/AE/AP and US territories).
Most orders ship in 1-2 business days. On the day of shipment, you will receive an email confirmation with your shipment’s tracking number.
For time-sensitive shipments, please place your order by phone or request a quote by email. Expedited shipping is an additional charge, but we’ll do our best to find the most economical service to meet your needs.
Although Odoland strives to ensure every order is properly fulfilled, mistakes may occur. If you have received an incorrect product, please contact Amazon, they will ship you out the correct product barcode.
While we take extraordinary care to assure every order is properly packaged for safe delivery, we cannot guarantee that some shipping damage will not occur during transit by the USPS or UPS.
If upon delivery you discover your order has been damaged in transit, simply contact us and we will immediately rectify the situation.
Due to the limited shelf life of perishable goods, we are unable to offer refunds on products beyond the 30 day period from the date of purchase.
Our knowledgeable and courteous customer service team will be pleased to assist you with any information you may require or answer any questions or concerns you may have.
Please email us at: cs@iodoland.com